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Welcome to the Scitek online store!
We ship globally

Toll Free: 1800 023 467

Shipping Terms

  • Shipping & Delivery

    Our partners Cope Sensitive Freight or Toll Ipec perform all Australian wide deliveries via safe road transport. Transport times depend on your location. In general you can expect delivery in maximum two days for metro areas in Queensland, Victoria, NSW and ACT. Deliveries to Western Australia and South Australia can take up to one week. 

    Shipments to New Zealand are either done with our partners Fedex or Fracht AG. Shipments typically take approximately one week.

    International deliveries are done with our partners Fedex and Fracht AG and can take one to two weeks depending on your location.

    For items which are not currently on stock, we offer the option of express import and shipment at additional cost. Please contact us if your order is urgent.

    For international deliveries please request individual quotations via our quote request function in the shopping cart. We would like you to note that there are certain restrictions on brands relating to international shipping, please use the request a quote function that is present within all products for more information. .

  • Shipping Rates

    Australia
    Orders less than $1000 in value
    Flat rate - $40

    Orders greater than $1000 in value:
    Flat rate - Free

    New Zealand
    Orders less than $1000 in value:
    Flat rate - $120

    Orders greater than $1000 - $5000 in value:
    Flat rate - $250

    Orders greater than $5000 in value :
    Flat rate - Free

    International Shipping
    Please request individual quotations via the shopping cart

  • Privacy & Security

    Please refer to our privacy policy page

  • Returns & Replacements

    Your satisfaction with your purchase is important to us. If you are not fully satisfied with your purchase or if you feel you have purchased the wrong item please contact us as soon as possible in writing to service@scitek.com.au.

    Please include the following information

    > Your full contact details 
    > Your purchase order number 
    > Scitek transaction reference 
    > Catalogue number of the item in question 
    > A detailed description of your concern 


    Product returns have to be confirmed by Scitek in writing. A restocking fee of 20% may apply at our discretion. For more detail please refer to our terms and conditions on http://www.scitek.com.au/conditions-of-sale-and-service/

  • Warranty

    Our Warranty Commitment to you:

    > We guarantee a response time of less than 48 hours to your inquiry 
    > Scitek will cover the product transport cost both ways
    > Warranty repairs are done in less than five (5) days
    Where spare parts are not on stock we strive to repair in less than ten (10) working days. We courier import the parts at no additional cost to you.
    > We keep extensive spare part stock
    > We provide free loan equipment - subject to availability 

    For details terms and conditions please visit: Conditions of Sales and Services